We sometimes jump into conclusions which are based on our first, often wrongful impressions or unconscious biases. Watch the video below and analyse what went wrong as well as what should have been done to avoid misunderstanding.
Ethnicity stereotyping or dyslexia? – An inappropriate approach
Ethnicity stereotyping or dyslexia? – An appropriate response
Viewing time 2:26 min
Viewing time: 3:27 min
Watch the video and analyse what went wrong. What impression was the candidate left with? What assumptions did the clerk make about the candidate? What should have been done to have both parties understand one another?
This video clip can be used for internal staff training or as learning material for students.
Source: Birmingham City University