Ethnicity stereotyping or dyslexia? – An inappropriate approach
Ethnicity stereotyping or dyslexia? – An appropriate response
Viewing time 2:26 min
Viewing time: 3:27 min
Watch the video and analyse what went wrong. What impression was the candidate left with? What assumptions did the clerk make about the candidate? What should have been done to have both parties understand one another?
This video clip can be used for internal staff training or as learning material for students.
Source: Birmingham City University