Stereotyping in admission

The video clip presents a case with non-desirable behavior

University Call Center

Ethnicity Stereotyping video

Watch the video clip (2:58 min) and reflect on or discuss what went wrong? Which behaviour was inappropriate? Why? What was the immediate concequence? What will be the consequences in the long run? How would you solve the challenge?

The clip can be used for internal staff training or as learning material for students.

Source: Video created by Birmingham City University